Returns & Refunds Policy
At Stitched Serenity, we take immense pride in the handcrafted quality of every item we create. Because our products are meticulously handmade, we maintain a clear policy regarding returns and refunds to ensure a fair and sustainable experience for all our customers.
Our Quality Guarantee
We take significant care to ensure all orders are properly protected and packaged for transit. However, please note that Stitched Serenity cannot be held responsible for damages or losses that occur once an order is in the hands of the courier or in transit.
Damaged or Defective Items
Unless an item is visibly damaged or defective upon arrival, no refunds or returns will be offered. In the rare event that your item arrives with a clear defect or visible damage, we are here to support you in resolving the issue quickly. To qualify for a review, please follow these steps:
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Report Within 24 Hours: You must notify us of the damage within 24 hours of receiving your package.
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Provide Photographic Evidence: Your report must include clear, high-resolution photos of the damage or defect.
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Submission: Please send your report and photos to our support team immediately so we can assess the claim.
Policy Limitations
Please understand that due to the nature of handmade crochet and floral accessories, minor variations in color or stitch pattern are part of the unique charm of the product and are not considered defects. We do not offer refunds for changes of mind or “buyer’s remorse.”