By placing an order with Stitched Serenity, you acknowledge and agree to the following terms. These guidelines ensure that we can maintain the high standard of handmade quality and heart that goes into every stitch.
1. Production Lead Times
Every item at Stitched Serenity is handcrafted with intention.
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Standard Lead Time: All orders require a minimum of 10 working days for production before dispatch.
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No Rush Orders: To ensure the integrity of our work, we do not accept rush orders. Please plan your purchases accordingly.
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Large Custom Orders: Orders involving multiple items or complex custom designs will have an extended lead time. Please email cassidy@stitchedserenity.co.za to discuss a specific timeline for your project.
2. Design & Product Limitations
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Authenticity First: We take pride in the art of crochet. We do not recreate AI-generated “impossible” designs. We only produce items that are physically possible through traditional crochet techniques.
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Exclusive Product Range: Only the items currently listed on our website are available for purchase.
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No Pattern Sales: We do not sell our patterns or “how-to” guides. We sell finished physical products only.
3. Usage & Resale Restrictions
All items purchased from Stitched Serenity are intended for personal use only.
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No Unauthorized Resale: You may not resell our products on any platform or in any physical space without prior written permission from management.
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Intellectual Property: All designs and images on this website are the property of Stitched Serenity.
4. Payment & Order Finality
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Full Payment: Orders will only enter the 10-day production queue once full payment has been cleared.
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Cancellations: Due to the custom nature of handmade goods, orders cannot be cancelled once production has begun.